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KPI Dashboards

  • September 26, 2024
  • 3 replies
  • 76 views

Guys, I am looking for opinions. I want to create a more intuitive dashboard with a more accessible layout for my team's service metrics. I would like to know if you have any experience or suggestions for any app in the Intercom app store that could provide this dashboard

3 replies

Diana Tripac
Intercom Team
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  • Senior Community Program Manager @Intercom
  • 151 replies
  • September 30, 2024

Hey @Nathan Sudds perhaps you know anything on that or know any folks in the community who could advise on that 🙌


Graziela
Innovator ✨
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  • Innovator ✨
  • 43 replies
  • November 28, 2024

I’m not sure if you’ve had a chance to check out the new reports yet—they’re really well-designed. By creating a comprehensive view, you can track various topics all on a single page

 


Nur Nahid
Super User ✨
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  • Super User ✨
  • 95 replies
  • November 29, 2024

Creating a more intuitive dashboard for service metrics is an excellent idea to improve team accessibility and efficiency. While Intercom doesn’t provide a native customizable dashboard for advanced analytics, you can integrate it with third-party tools from the Intercom App Store. Here are some suggestions:

  • ChartMogul: This app provides visual insights into customer interactions and metrics, which can complement your Intercom data.

  • Mixpanel: If your team focuses on user behavior and product engagement, Mixpanel is another excellent choice for visualizing service metrics.

 


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