Hey @Nathan Sudds perhaps you know anything on that or know any folks in the community who could advise on that

I’m not sure if you’ve had a chance to check out the new reports yet—they’re really well-designed. By creating a comprehensive view, you can track various topics all on a single page

Creating a more intuitive dashboard for service metrics is an excellent idea to improve team accessibility and efficiency. While Intercom doesn’t provide a native customizable dashboard for advanced analytics, you can integrate it with third-party tools from the Intercom App Store. Here are some suggestions:

• ChartMogul: This app provides visual insights into customer interactions and metrics, which can complement your Intercom data.

• Mixpanel: If your team focuses on user behavior and product engagement, Mixpanel is another excellent choice for visualizing service metrics.