We are using helpdesk a little differently.
Example: Team leader A has 4 team members - B, C, D, E.
B raises a ticket for the whole team but then leaves before it is resolved, we would like to assign this ticket to another member, A. Is this possible?
Shaq from the Support Engineering team here!
Currently it is not possible to change the participant of a ticket. The only option to add a participant to a ticket, is to start a new ticket and specify the appropriate client during the creation process. In this scenario, you could also add a note which includes a link referencing the original ticket. This a request that has come up before. I can flag it again with the Product team.
Thanks!
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