Hi all, wanted to ask if anyone has best practices for sharing your support email with your users and potential users while avoiding receiving spam, cold sales outreach, and other junky email that clutters up the Intercom inbox.
My company has email forwarding in Intercom set up so that whenever someone emails our support email (support@ourcompanyname.com) it creates a conversation. We recently listed our support email in a couple of articles that are public on our Help Center and I’ve noticed that we’ve gotten an increase in junk email - cold outreach for offers for unrelated services and products, clickbait spam, phishing emails, etc.
So I’m wondering what are your best practices for providing real users and potential users with your support email while minimizing the junk email you receive.
Thanks!
Answered
Best practices for sharing Support email while avoiding receiving spam?
Best answer by Milan
Hello
Once your email is collected by those crawlers it will be hard to defend from the spammy emails.
What you can do is to block each incoming email (although they are often changed). Each incoming email will create a contact profile (lead) and on its profile in Intercom you have three dots and option to block.
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/1bed3acb-4824-4a01-9f44-ebdd10279417.png)
You can also set Inbox rule / Workflow to autoclose the emails (conversations) coming from the email addresses / domains that spam you, so you do not even see them.
Hope this helps.
p.s.
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