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Answered

Bug template builder Intercom - Click on other elements

  • May 3, 2023
  • 1 reply
  • 60 views

Hello everyone, 

I'm encountering a bug in the email builder. 


When I click on an element to customize the email template, it keeps returning to another element for no reason.

I can't center an image in the header.
To insert a link in a button... 
To change the color of an asset... 

Exemple here: https://share.cleanshot.com/Xw5V8793



I tried to go to another browser Safari, Chrome and Arc but it’s the same.


Have you ever encountered this bug?

Best answer by Racheal

Hey @David Lopes Racheal from the support engineer team here👋 

 

It looks like my teammate Mariah reached out to you on this, are you still running into trouble?  This definitely seems like funky behavior, but we’ll need to look into your browser as well as any console errors. If you are still experiencing this do you mind responding to Mariah so we can dig into this further?

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • May 8, 2023

Hey @David Lopes Racheal from the support engineer team here👋 

 

It looks like my teammate Mariah reached out to you on this, are you still running into trouble?  This definitely seems like funky behavior, but we’ll need to look into your browser as well as any console errors. If you are still experiencing this do you mind responding to Mariah so we can dig into this further?


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