When creating a automation flow, i want to assign SLA time as is mentioned in the article, but cant find the button https://www.intercom.com/help/en/articles/6546152-hit-your-response-time-targets-with-sla-rules
is there any aditional settingd need to be done?
thanks
Best answer by Racheal
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Hey
Applying SLAs automatically begin on our Scale subscription. If you need a hand upgrading your subscription feel free to reach out to our Sales team to get you sorted!
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