Hello! I’m trying to send a message via Proactive Support, but pushes are always failed with DeprecatedApi error message. It seems that this stopped working for real users couple of months ago, when I updated the target SDK version of the app to 34. Could you please help to investigate this issue?
HI 
If you're experiencing 'DeprecatedApi' errors when sending messages via Proactive Support, it's likely due to your Android app not being migrated to the new Firebase Cloud Messaging (FCM) version 1. Google deprecated their legacy FCM API, and as a result, any push notifications sent through the old API will fail. To resolve this issue, you should follow the FCM migration guide provided by Intercom to update your app's push notification service to the new FCM version. Here is the guide for migrating to FCM v1: FCM Migration Guide.
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