Help with Formatting Emails from Intercom | Community
Skip to main content
Answered

Help with Formatting Emails from Intercom

  • March 25, 2025
  • 3 replies
  • 160 views
D

Hi Intercom friends - we have been using Macros with screenshots of our signatures when replying to emails from Intercom (so that we each have our own instead of sharing one for the domain), but what we are seeing is that if a thread begins to form, the images grow bigger and bigger in the thread and start to overtake the whole screen. Also - the article links get all garbled up. 

Any suggestions for these formatting issues? 

Yours truly.

e the whole page and look super goofy. Any suggestions for this?

 

Best answer by Nathan Sudds

​@Danielle Constantine  Hilarious problem, maybe it starts looking like you really want to promote your signatures haha. 

 

 I’m wondering if you know that you can customize the default signature with dynamic data so you can all have your own signatures update dynamically?

See this article here on Customizing the Signature and maybe it will solve this issue for you?  You can add the logo and insert the teammate name etc dynamically. 

 

 

3 replies

Nathan Sudds
Top Expert ✨
Forum|alt.badge.img+8
  • Nathan Sudds
  • Top Expert
  • Answer
  • March 25, 2025

​@Danielle Constantine  Hilarious problem, maybe it starts looking like you really want to promote your signatures haha. 

 

 I’m wondering if you know that you can customize the default signature with dynamic data so you can all have your own signatures update dynamically?

See this article here on Customizing the Signature and maybe it will solve this issue for you?  You can add the logo and insert the teammate name etc dynamically. 

 

 

Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
Julian Murray
H
  • harborbreeze
  • New Participant
  • April 11, 2025

That definitely sounds frustrating. It’s likely due to how images are handled in email threads (Read more). One workaround might be using text-based signatures or hosting your images externally and linking them, rather than embedding them in each Macro. Let us know if you'd like help setting that up!

V
  • vincejames
  • New Participant
  • May 3, 2025

it sounds like the signature images are scaling incorrectly in threaded replies, and the article links are getting distorted. This could be due to how images and formatting are handled in repeated threads (checkout). You might try using text-based signatures instead of image-based ones, or host the image externally and use a smaller, fixed-size version. Let us know if you'd like help adjusting your macros!

Terms & ConditionsAccessibility statement