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Hi, is it possible to bring the unanswered chat for a specific duration, to the top.

  • March 16, 2022
  • 1 reply
  • 31 views

Hi, is it possible to bring the unanswered chat for a specific duration, to the top.

1 reply

  • New Participant
  • 3 replies
  • April 19, 2022

You can use SLA targets (I don't have that feature so I can't explain how it works, but here's an article).

 

Also I think you could find a workaround using automation.


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