Hi, is it possible to bring the unanswered chat for a specific duration, to the top. | Community
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Hi, is it possible to bring the unanswered chat for a specific duration, to the top.

  • March 16, 2022
  • 1 reply
  • 37 views
U

Hi, is it possible to bring the unanswered chat for a specific duration, to the top.

    1 reply

    U
    • User852
    • New Participant
    • April 19, 2022

    You can use SLA targets (I don't have that feature so I can't explain how it works, but here's an article).

     

    Also I think you could find a workaround using automation.

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