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I'm working on implementing some KPIs, using data from intercom.


I'm working on implementing some KPIs, using data from intercom. Is anyone running regular reports and could they share what they are measuring.

Also, I want to pick a date and review all the messages sent by team mates - is there an easy way to do this?

Thanks in advance.

Louise

13 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • March 9, 2021

@craig​ @helen v​ @lucy m​ - I hope you don't mind me tagging in you three here, but I know you were chatting about this back in November. Would you have any insights that you might be able to share with Louise here?


  • Author
  • New Participant
  • 3 replies
  • March 9, 2021

Thanks Eric.

Do you have any support guides around this which might help me?


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • March 9, 2021

We have something dropping this evening that will be of interest to you in this space!


  • Author
  • New Participant
  • 3 replies
  • March 9, 2021

That's brilliant. I'll watch this space!

 


  • New Participant
  • 2 replies
  • April 21, 2021

Hey!

 

I would also love to jump into this and check out any support guides for how I can pull numbers and utilize KPIs from intercom.


  • Connector
  • 5 replies
  • July 26, 2021

Hi @eric f11​ we're just getting up and running with Intercom and looking to create reports. I stumbled across this and was hoping you (or someone) could provide a link to what was shared about KPI management. Thank you!


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • July 26, 2021

Hey @matthew p14​, I was referring to our Ultimate Guide to Conversational Support, which you download here!


  • Connector
  • 5 replies
  • July 27, 2021

Thanks Eric.

 

I’ve attempted to download it but I’m receiving an error message telling me that the form data could not be processed 😞


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • July 27, 2021

Ugh, that sucks, Matt! Can you try in an incognito/private window? Maybe a browser extension might be at fault here 🤔


  • Connector
  • 5 replies
  • July 27, 2021

I wish that were the case. It still didn't work. Got the same error message.


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • July 27, 2021

Got it, are there any console errors showing? I'm working on getting you a download link for a copy.


  • Connector
  • 5 replies
  • July 27, 2021

2021-07-27_11h01_04Yep, I show the above error when I attempt to submit the form

 


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • July 27, 2021

Thanks for sharing this, Matt. We're investigating this issue. In the meantime, here's a PDF of the book for you to download.


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