I'm working on implementing some KPIs, using data from intercom.

@craig​ @helen v​ @lucy m​ - I hope you don't mind me tagging in you three here, but I know you were chatting about this back in November. Would you have any insights that you might be able to share with Louise here?

Thanks Eric.

Do you have any support guides around this which might help me?

We have something dropping this evening that will be of interest to you in this space!

That's brilliant. I'll watch this space!

Hey!

I would also love to jump into this and check out any support guides for how I can pull numbers and utilize KPIs from intercom.

Hi @eric f11​ we're just getting up and running with Intercom and looking to create reports. I stumbled across this and was hoping you (or someone) could provide a link to what was shared about KPI management. Thank you!

Hey @matthew p14​, I was referring to our Ultimate Guide to Conversational Support, which you download here!

Thanks Eric.

I’ve attempted to download it but I’m receiving an error message telling me that the form data could not be processed 😞

Ugh, that sucks, Matt! Can you try in an incognito/private window? Maybe a browser extension might be at fault here 🤔

I wish that were the case. It still didn't work. Got the same error message.

Got it, are there any console errors showing? I'm working on getting you a download link for a copy.

Yep, I show the above error when I attempt to submit the form

Thanks for sharing this, Matt. We're investigating this issue. In the meantime, here's a PDF of the book for you to download.