Hi,

A few things that actually work:

• Set up smart product tours that only trigger when users hit the right milestone, so they see advanced features when they’re ready.

• Use in-app messages linked to real actions, not just “hey check this out” popups.

• If you combine targeted tours + behavior-triggered tips + follow-up messaging, adoption climbs noticeably. It’s not theory; this is what I’ve seen scale well across multiple accounts.

• Track which features go unused, then email or ping users with examples of real-world use cases: concrete “this is how X makes your workflow faster.”

• Don’t overload onboarding: one tour, one milestone at a time. Think of it like drip-feeding the product.

Check more here: https://www.intercom.com/blog/onboarding-guide/