Hello!
The Product Tour is working as expected, but there's a noticeable delay—about 6 seconds—before it appears. Is there any way to make it load or display sooner?
Thank you!
Answered
Why does my product tour take 6 seconds to show up?
Best answer by Paul Byrne
Hey
Product Tours typically wait until the target element for the first step is present in the DOM before showing. If your page or app loads elements asynchronously (common in SPAs or React apps), that delay is likely the time it takes for the tour to detect the first element.
This was my first thought!
You could include a wait time or load the tour manually!
How are these options for you?
Hey! It could be due to a few things like heavy images, JavaScript loading, or server response time. Try optimizing your images, deferring non-essential scripts, or using lazy loading to speed things up. Also, check if there’s any delay in your backend response that could be slowing down the initial load. A tool like Google PageSpeed Insights might give you a good idea of what’s causing the lag.
+7- Intercom Team
- Answer
Hey
Product Tours typically wait until the target element for the first step is present in the DOM before showing. If your page or app loads elements asynchronously (common in SPAs or React apps), that delay is likely the time it takes for the tour to detect the first element.
This was my first thought!
You could include a wait time or load the tour manually!
How are these options for you?
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.