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How do I edit a custom email template?


I have added one custom Email template. When during New Message I fetched it from my saved templates it does not have edit option. Please assist me in this.

Best answer by Titho

One option is to create your custom HTML as a template and use the {{content}} attribute in the body of your email which will allow you to use the email editor - whilst this does not allow a quick cut and paste into the email composer, you get the same outcome with custom HTML.

 

This is the approach I have taken.

 

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3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • August 18, 2020

Hey @katrine​ 👋

 

It's not possible to edit an email template when composing a new message. To edit a template, you must go to Settings > Outbound > Email templates in your Intercom workspace settings.

 

Keep in mind that templates would only be used to style the header, footer and CSS of your emails - templates cannot be used to insert text into the body of an email. That can only be done when composing a message.


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  • Super User ✨
  • 83 replies
  • Answer
  • August 25, 2020

One option is to create your custom HTML as a template and use the {{content}} attribute in the body of your email which will allow you to use the email editor - whilst this does not allow a quick cut and paste into the email composer, you get the same outcome with custom HTML.

 

This is the approach I have taken.

 


Alex M16
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  • New Participant
  • 3 replies
  • April 5, 2022

Hey @craig​ are you able to provide further insight on your answer? What might this look like?

 

I am trying to build a template to easily add typical info to an email but I still want to be able to edit the contents to fit the specific scenario.


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