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[solved] How can I use pre-formatted data in emails?

  • November 12, 2021
  • 5 replies
  • 39 views

Hi,

I want to send users an e-mail containing a summary of a form they filled in externally, the data contains a single formatted text summary.

however intercom strips all formatting when i put that summary ​only whitespaces are left.

i tried to put the data in the message

  • by putting into an custom attribute
  • by putting into an metadata with a event
  • formatting the summary as html and putting it into a html block but i sees it as an string

​Does anyone know what else I can try?

 

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update

 

After searching for a while, there seems no direct way to do what I wanted in intercom it self.

 

but it is possible if you use the api https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversation

Best answer by Jeffrey H

like i mentioned in my update it's possible to do it with the api https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversation/p>

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5 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • November 15, 2021

Hey @jeffrey h​, can you advise how you've tried to build this in HTML? If you can share some sample HTML, that would be great.


  • Author
  • Connector
  • 7 replies
  • November 17, 2021

hi Eric, it was nothing special, just some paragraphs

imagethe data attribute contains the same html as below


  • Author
  • Connector
  • 7 replies
  • November 17, 2021

see my reply below


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • November 22, 2021

Thanks for sharing, @jeffrey h​. At this point, I'd recommend messaging our Support team about this directly, via the Messenger icon in your Intercom workspace (app.intercom.com). They'd be best placed to help you resolve this issue!


  • Author
  • Connector
  • 7 replies
  • Answer
  • December 1, 2021

like i mentioned in my update it's possible to do it with the api https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversation/p>


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