This might not be the right forum, but as we're looking to optimize Intercom more and integrate live support chat, we are trying to understand which team members should have Intercom accounts.
Our product marketing team uses Intercom to send monthly release messages and we were wondering if they needed an inbox seat to send these messages, or can they just have a intercom account without the inbox seat? I thought I was understanding that inbox seats were only for the support live chat function, but definitely need to understand more.
Thanks