Hey there 👋
We're thinking about using Intercom for transactional messages instead of SendGrid. However we've run into a security issue that we haven't been able to solve yet.
If we send emails with highly sensitive data (for example a password reset code/link as mentioned in your blog post) then anyone in the team who can access Intercom messages could hijack the customer's account using that sensitive data. That is not acceptable.
Is there any way we can mark certain parts of the message as sensitive so that neither the Intercom UI nor any data API/export exposes them?
Thank you,
Marc