I'd ideally like followups to occur in an existing thread, making it a more conversational automation. I'm seeing options for creating a new email, but I would like to be able to set the Series as a reply to an existing conversation rather than a new email. Any suggestions? Or even external workarounds?
Answered
Is there a method to insert a Series email as a reply to an existing email thread?
Best answer by Roy
Hello @kyle m, There no such solution to reply to existing outgoing e-mail campaigns in bulk.
I think you can do it via API:
- Send outgoing e-mail campaign from Intercom;
- Search conversation id's for this outgoing e-mails via API;
- Reply to these conversations via API;
I know it's a hard way but still a solution :)
+5Hello @kyle m, There no such solution to reply to existing outgoing e-mail campaigns in bulk.
I think you can do it via API:
- Send outgoing e-mail campaign from Intercom;
- Search conversation id's for this outgoing e-mails via API;
- Reply to these conversations via API;
I know it's a hard way but still a solution :)
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