This is in case of series where I'd like users to not receive product tours in succession.
Answered
Is there a difference between setting the rule 'wait for 1 day' and 'last contacted > 1 day'?
+3Best answer by Roy
Hi @user368 , Of course, there is a difference between "wait for 1 day" and "last contacted > 1 day".
Wait for 1 day - means that Intercom should wait for 1 day and then move to a different task
Last contacted - are time were you last contacted to user/lead via auto/manual message or reply in a conversation.
Like if you created a series and send a customer e-mail today, the last contact date will be updated. Meanwhile, if you reply to your customer's conversation, send a manual message or different series to reach them - the last contact date still will be updated.
Let me know if it's clear now, okay?
Hi @user368 , Of course, there is a difference between "wait for 1 day" and "last contacted > 1 day".
Wait for 1 day - means that Intercom should wait for 1 day and then move to a different task
Last contacted - are time were you last contacted to user/lead via auto/manual message or reply in a conversation.
Like if you created a series and send a customer e-mail today, the last contact date will be updated. Meanwhile, if you reply to your customer's conversation, send a manual message or different series to reach them - the last contact date still will be updated.
Let me know if it's clear now, okay?
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