We have tried using the Intercom default outbound address for ema ils, but we experienced that all of our emails and replies to emails ended up in spam or junk from the clients.
We then switched to using "Use teammate's Intercom account email", which has been fine in terms of delivery, but now all the clients get access to our personal work email and the clients end up sending emails outside of the Intercom sphere and directly to our Outlook.
It seems both versions are creating issues for us. Do you have any experience with the above or any suggestions on how to combat these two issues?