I'm trying to find out "what's the most asked question this week in support?" similarly "repeated troubleshooting questions asked in support"
I'm trying to find out "what's the most asked question this week in support?" similarly "repeated troubleshooting questions asked in support. I don't think this is possible right now. If yes, someone please suggest a way on how you're measuring these metrics.
The idea is to understand how many occur and what are those questions and to create a program around it to educate customers and then go back measure to see if it has reduced.
