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Has anyone figured out a way to report on SLA based on Companies?

  • February 14, 2025
  • 1 reply
  • 10 views

Turns out a “Company” filter doesn’t work in any of the SLA reports. Leaving you with no way to see the team’s performance for any of your clients. Or any other company related info, such as attributes.

I’m surprised a basic report is missing and was wondering if anyone has figured out a way to solve this.

Best answer by Paul B12

Hey ​@Krasto Milchev 

 

You're correct—Intercom's SLA reports do not currently support filtering by "Company" attributes. This means that tracking SLA performance per client (i.e., per company) isn't natively available in the reports.

I'll create a feature request on this one for you. 🚀 

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Paul Byrne
Intercom Team
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  • Intercom Team
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  • February 16, 2025

Hey ​@Krasto Milchev 

 

You're correct—Intercom's SLA reports do not currently support filtering by "Company" attributes. This means that tracking SLA performance per client (i.e., per company) isn't natively available in the reports.

I'll create a feature request on this one for you. 🚀 


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