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Answered

Different responses for Search and List API in conversations

  • October 5, 2023
  • 1 reply
  • 38 views

We are getting inconsistent responses on tags from different intercom API calls for conversations.

 

For search API with high date range we are getting lesser tags as compared to actual tags. 

While using list API we are getting the correct and consistent results. 

Is this behaviour expected or should we do something differently ?

Best answer by aykut.aydin

Hey @Arav Manaktala 

 

I will go ahead and forward this to our support team. In this way, they can request details about your API calls to check why the same conversations are being returned with lesser tags when you use Search API. It would also be helpful if you can provide an example conversation for them.

 

You should hear from them via the email that you signed up with.

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aykut.aydin
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  • Customer Support Engineer
  • 104 replies
  • Answer
  • October 6, 2023

Hey @Arav Manaktala 

 

I will go ahead and forward this to our support team. In this way, they can request details about your API calls to check why the same conversations are being returned with lesser tags when you use Search API. It would also be helpful if you can provide an example conversation for them.

 

You should hear from them via the email that you signed up with.


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