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Is it possible to bypass the admin ID when adding conversation notes through the API?

  • May 17, 2021
  • 1 reply
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Hi team,

 

We're building an app that will add notes in conversations. Looking through the Intercom API, it seems like we must associate a note with an admin in the Intercom account.

 

Is it possible for the note to come "from" our app instead?

 

For example, like Slack bots with their own name and logo. Or, we use the Intercom/Github app and notes are posted from "Operator".

 

 

Best answer by Cory B

Never mind! We found the secret operator+APPID@intercom.io admin. Very cool and thank you!

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  • May 17, 2021

Never mind! We found the secret operator+APPID@intercom.io admin. Very cool and thank you!


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