Does anyone use the the Ask a Question app in place of Custom Bots? We're a small company on a starter plan, and are trying to set up a "report a bug" button to route to our engineering team.
Answered
Anyone using Ask A Question in lieu of Custom Bots?
Best answer by Aparna
Hey @andi b! The use case of the Ask a Question App is different from Custom bot. With Ask a question app you can ask your customers an important question and store their answer as an attribute in Intercom. Then, you can use this data to send customers more targeted messages and campaigns. If your use case is to route all conversations related to a bug issue to your engineering team then you can simply use the assignment rule based on the Message content to route them. Here is a screenshot https://d.pr/i/ZuKVuC. Let me know if that make sense.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.