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I would like your assistance on one point regarding HubSpot's data attributes

  • September 6, 2022
  • 6 replies
  • 58 views

Hello. I would like your assistance on one point regarding HubSpot's data attributes. We currently conduct the NPS survey through HubSpot, after receiving the survey we apply a follow-up flow where we actively contact detractors and neutrals. However, currently, this entire process is manual, we export the research, and then we start a conversation with the customer through the chat in the tool (Intercom). I saw that Wootric already has some data attributes that make it possible to automate the entire process that we now carry out manually. Are we able to get these same attributes with data from the Hub? Example: Last hubspot nps score, last hubspot nps comment...?

Thanks!

Best answer by Daniel M15

Hey @alex f12​! Daniel from Customer Support Engineering here 🔧 

 

Yep, you can achieve this using our HubSpot app in our app store! As the page describes, you can use it to see HubSpot data in Intercom and trigger workflows in HubSpot using Intercom conversations 😃 I hope that you'll find it useful for your workflow 🙌

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6 replies

Daniel M15
Employee
  • Employee
  • 240 replies
  • Answer
  • September 12, 2022

Hey @alex f12​! Daniel from Customer Support Engineering here 🔧 

 

Yep, you can achieve this using our HubSpot app in our app store! As the page describes, you can use it to see HubSpot data in Intercom and trigger workflows in HubSpot using Intercom conversations 😃 I hope that you'll find it useful for your workflow 🙌


  • Author
  • Connector
  • 7 replies
  • September 18, 2022

Hi Daniel.

 

 

Thanks for the feedback, but I couldn't migrate the attributes I mentioned. NPS survey data specification. can you help me please?

 


  • Author
  • Connector
  • 7 replies
  • September 18, 2022

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  • Author
  • Connector
  • 7 replies
  • September 18, 2022

Wootric has these NPS survey data attributes, how do I get this from HubSpot?

 


  • Author
  • Connector
  • 7 replies
  • September 29, 2022

Daniel M15
Employee
  • Employee
  • 240 replies
  • September 30, 2022

Hey @alex f12​ - can you write into our Messenger regarding this issue? It seems like HubSpot is not properly syncing the data here. Thank you 👍


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