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Answered

The header is missing in messenger window when mobile app back to foreground

  • January 16, 2024
  • 1 reply
  • 57 views
L

iOS 17
react-native@0.72.6;
@intercom/intercom-react-native@5.3.1

 

The issue is:

  1. Open intercom conversation window and keep it open
  2. Then move app into background (not kill)
  3. Reopen mobile app in foreground
  4. Will see the header (back / close button) is gone in intercom chat window + previous messages are all gone as well

 

 

Best answer by bernice

Hey @Leo Liu! I noticed you are running an outdated version of the React Native wrapper. The latest release was 6.3.0 last month, you’ll always find info on the latest release here 📌

Can I ask you to first update your version to make sure this isn't an issue our team has already addressed? Thanks!

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bernice
Intercom Team
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  • berniceIntercom Team
  • Intercom Team
  • 230 replies
  • Answer
  • January 16, 2024

Hey @Leo Liu! I noticed you are running an outdated version of the React Native wrapper. The latest release was 6.3.0 last month, you’ll always find info on the latest release here 📌

Can I ask you to first update your version to make sure this isn't an issue our team has already addressed? Thanks!

B | Technical Support Engineer

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