I have a request to send an Email using the /messages API endpoint. I just follow the Parameters on the Documentation but still didnt get any Email from my testing lead or personal email.
Its on the UI of Leads profile that I created a message but on my testing email address didnt receives any Email that I created on the API.
I already added the value of message type of email but in return of the response the res was message_type inapp
Best answer by Shauna
Hey
Can I check - does the user/lead profile have an ‘email address’ associated with them? If so, could you also check if said ‘user/lead’ is on the ‘bounce list’ - you can do so by checking the user data for the attribute ‘has_hard_bounced is true’; if this is the case; we’d need to remove that email from the bounce list for you to send an email to them 👀
Can you check this and let me know 🫡
+4Hey
Can I check - does the user/lead profile have an ‘email address’ associated with them? If so, could you also check if said ‘user/lead’ is on the ‘bounce list’ - you can do so by checking the user data for the attribute ‘has_hard_bounced is true’; if this is the case; we’d need to remove that email from the bounce list for you to send an email to them 👀
Can you check this and let me know 🫡
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