Skip to main content

Happy Monday, everyone! It's great to see so many new faces (and some returning ones!) join this group


Eric Fitz
Employee
Forum|alt.badge.img+5

Happy Monday, everyone! It's great to see so many new faces (and some returning ones!) join this group 😁

 

To kick off the week, I've got a question for you all - what do you primarily use Intercom for?

 

It might be support, marketing, engagement or something else entirely!

 

Let me know in the comments - you might find someone who's doing the same with whom you can share tips and tricks!

18 replies

  • New Participant
  • 3 replies
  • April 4, 2022

Mainly for Support, rarely for marketing


Forum|alt.badge.img+2
  • Active User
  • 15 replies
  • April 4, 2022

Support and our Help Center/self help offerings.


Trevor
Innovator ✨
Forum|alt.badge.img+2
  • Innovator ✨
  • 28 replies
  • April 4, 2022

Support, Customer onboarding, digging more into marketing.


  • Connector
  • 8 replies
  • April 4, 2022

Support & Customer Onboarding (Help Center and just digging into product tours!)

 


  • New Participant
  • 1 reply
  • April 4, 2022

You name it. Platform tours, announcements, technical alerting, NPS, product/customer surveys, churn prevention, webinar sign-ups, interview requests, live chat support, bot support, whatever else I hack together to meet a need.


  • New Participant
  • 1 reply
  • April 4, 2022

Chat and FAQ


  • Connector
  • 5 replies
  • April 4, 2022

Everything, but as most customer support is core ;)


  • New Participant
  • 2 replies
  • April 4, 2022

Almost all trial and customer communications—sales, support, success, marketing, and product!


  • New Participant
  • 1 reply
  • April 4, 2022

Currently, its support only, have been exploring for product purposes.


  • New Participant
  • 2 replies
  • April 5, 2022

User support for our Learning Management System at a community college.

 


Jana
Forum|alt.badge.img+1
  • Active User
  • 47 replies
  • April 11, 2022

Primarily user onboarding and support here at Mintel, but our Sales team has started using it as well.


  • Active User
  • 16 replies
  • April 11, 2022

Support, engagement and marketing. In that order 😎


  • New Participant
  • 3 replies
  • April 11, 2022

Everything & mainly customer support here as well!


Forum|alt.badge.img
  • Connector
  • 5 replies
  • April 12, 2022

Support and knowledge base. Hoping to integrate articles more into our product directly as well.


  • Active User
  • 11 replies
  • April 12, 2022

Customer support - across email, chat, and text. Recently have been utilizing custom bot to set expectations and help customers find answers independently when our team is offline! 🤖 🤍 We've also been using the Typeform integration quite a bit more lately as an intake process and to gather insights while keeping users in the Messenger.


Forum|alt.badge.img+1
  • Active User
  • 27 replies
  • April 17, 2022

Hi Eric! Pleasure to be here, hello everyone else.

 

I would risk that almost 85% is custumer support, the rest is engagement.

We rarelly use for marketing purpuses.

Would like some tips on that...


  • New Participant
  • 2 replies
  • April 18, 2022

Hi Eric!

 

Super happy to be a part of the community. My company mainly uses Intercom to support end-users with their questions. We do render out an NPS survey and a few pop-ups, but mostly to support end-users. We're a SAS company with over 25 large enterprises using our platform and we're expecting that number to grow. So, we're expecting the number of support questions to increase!


  • New Participant
  • 1 reply
  • April 25, 2022

Hi @Intercom Super Users​ :wave👋

Many thanks @eric f11​ for connecting! We primarily use Intercom for improving the Customer Experience (CEX), focusing on user support but next plan is for marketing and engagement! I'm David, involved in several user support teams from different programs. Looking forward to learn/share tips and to finally get in touch with Intercom product expert!


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings