I'd like to insert some PDFs into an article in my Help Center (and create a new collection with these articles for specific users on our site) - is it possible?
How do I insert a PDF in an article and then add it to a collection that only specific users can see?
Best answer by Sushana
@brian n : @roy s11 's provided a great solution for PDF attachments (that I'd myself love to try for our product's Help Center). W.r.t restricting visibility of articles to a select group of users, here's what we've done:
We have training tutorials demos we do for each client's own demo environment (rather than doing a generic one on the company's demo environment). We've uploaded these videos to Vimeo (Intercom supports embedded videos hosted on Vimeo, besides other tools, like Loom which we also leverage).
Doing so helps our users learn faster due to familiarity with what they see in our application.
We've got a whole collection of Training demos articles wherein each video is hosted within a dedicated article for a specific customer and we restrict that article's visibility to only users of that customer. Article settings for each article are tailored to target only that customer, we use the Company attribute to ensure only users from that customer can view that article when they see our Help Center. (See this article from Intercom's Help Center for details on 'who can see your articles'.)
Hope you find this helpful.
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