When a user uses "offer additional help", I want to specify to whom it should be assigned. Can we?
When a user uses "offer additional help", I want to specify to whom it should be assigned. Can we?
Best answer by Roy
Hi @kevin b , Actually this will transfer hole conversations opened from the help center to a specific team or teammate.
As I see @user407 looking for a solution to assign bad rate article conversations to a specific team.
It's not currently possible to assign such conversations to a specific team or teammate, you can request this to a @Product Wishlist group.
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