We've set a new custom bot from outbound and set the audience to "Leads and visitors". But the bot was shown to our subscribed users too. How's that happened?
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Why did my bot shown to the users where we've set leads and visitors as the audience?
Best answer by Eric Fitz
Hey @redowan, it's quite possible that these users landed on your page as visitors, received the bot, then logged into their user profile.
The "visitor" profile that received the bot would have then merged with their existing user profile, which is why you'd see them showing up in the audience here.
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