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Custom bot in messenger


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How can I bring up a custom bot when someone clicks on "send us a message" in our app? See image. Ideally, id like the custom bot to show up instead of "send us a message"​

Best answer by Brent

Hey @gary z​ I don't think this is possible at this point using custom bots. You can definitely set one up after a customer has sent a message using this feature, but not without their interaction first. In case that's what you were after, you can set up the custom bot from new conversations under Operator.

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Brent
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  • December 9, 2021

Hey @gary z​ I don't think this is possible at this point using custom bots. You can definitely set one up after a customer has sent a message using this feature, but not without their interaction first. In case that's what you were after, you can set up the custom bot from new conversations under Operator.

image


  • Author
  • New Participant
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  • December 9, 2021

Thanks! That might just do it...


Brent
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  • December 9, 2021

Great!


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  • December 10, 2021

Question: on Custom bots from new conversations, how can I go multiple layers deep on the bot? Looks like I can only have the initial paths, and then it only allows me to have the customer add a text input. Also, why can't I use variables in the welcome message?


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