How can I set a custom bot to end up in a live chat with the site visitor?
Best answer by Lisa B11
Hey @zak h 👋
Just wanted to ask a clarifying questions, do you want to trigger a Custom Bot mid conversation with a visitor? If that's the case, there isn't an option to trigger a Custom Bot in the middle of a conversation. Could you clarify your use case for me a little please 😊
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Hey @zak h 👋
Just wanted to ask a clarifying questions, do you want to trigger a Custom Bot mid conversation with a visitor? If that's the case, there isn't an option to trigger a Custom Bot in the middle of a conversation. Could you clarify your use case for me a little please 😊
Thanks for your reply Lisa.
So I have a custom bot going through options and next paths with the visitor and if they click a specific option at some point in the flow,
I want it to end up in connecting to a live chat and if unavailable get their email for a response.
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