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Is there any way to prevent the bot from interfering in a conversation that is already being answered by a teammate?
Is there any way to prevent the bot from interfering in a conversation that is already being answered by a teammate?
Best answer by Paul M11
Hey @customer m 👋 Paul here from Intercom Support!
It would be expected behaviour that a bot won't kick in after a human starts handling the conversation 🤖 .
If this has happened please reach out through the Messenger and we can see if it could be a potential issue 🙏
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