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Hey! Is there a way to change this assigment to the bot instead of a team?


Captura de Pantalla 2022-07-12 a la(s) 9.48.24 a. m.

Best answer by Evan P

Hey @carolina d​, 👋 thanks for reaching out! I'm one of the Support Engineers here @ Intercom! 👍

 

It wouldn't be possible to have these existing conversations then be handled by a bot within Intercom. They would need to reach out & start a new conversation in order for the bot to be involved again. I hope this clarifies. If you'd like I can submit this as a feature request to the product team so that we can potentially see this in the future. 🙌

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  • Active User
  • 32 replies
  • Answer
  • July 14, 2022

Hey @carolina d​, 👋 thanks for reaching out! I'm one of the Support Engineers here @ Intercom! 👍

 

It wouldn't be possible to have these existing conversations then be handled by a bot within Intercom. They would need to reach out & start a new conversation in order for the bot to be involved again. I hope this clarifies. If you'd like I can submit this as a feature request to the product team so that we can potentially see this in the future. 🙌


  • Author
  • New Participant
  • 1 reply
  • July 14, 2022

Yes please 🙂 would be awesome to have this feature in the future


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