Skip to main content
  • Home
  • Forum Support overview
  • Product Area
  • Workflows
  • Hi there - One of our custom bot options is to be transferred to our sister company. When this option is selected, is there any way to either transfer the chat to another Intercom account or have an automated email sent?
Answered

Hi there - One of our custom bot options is to be transferred to our sister company. When this option is selected, is there any way to either transfer the chat to another Intercom account or have an automated email sent?

A
Hi there - One of our custom bot options is to be transferred to our sister company. When this option is selected, is there any way to either transfer the chat to another Intercom account or have an automated email sent?

Best answer by Aparna

Hey @aurélie​ ! You can assign the conversation to a team or teammate within the same workspace. At the moment it is not possible to assign the conversation to a different workspace altogether.

View original
Did this topic help you find an answer to your question?

2 replies

A
Employee
  • AparnaEmployee
  • Employee
  • 328 replies
  • Answer
  • May 23, 2022

Hey @aurélie​ ! You can assign the conversation to a team or teammate within the same workspace. At the moment it is not possible to assign the conversation to a different workspace altogether.

A
  • Aurélie
  • Author
  • New Participant
  • 1 reply
  • May 24, 2022

OK, thank you :)

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings