Hello fellow intercom warriors 👋,
I’m posting a question here, as maybe someone in the group has worked around it and faced a similar issue. (I also escalated to Intercom support to see if they could help.)
Our pre-fin scenario was a decision tree from the start with Reply buttons. We are moving to Fin.
The scenario is simple: when a customer opens messenger, we greet them with a message, ask them to type their question, and let fin answer before escalating. This simple to the point set-up works fine for the web.
As soon as I add Android or iOS to the Channel settings of this workflow:
I get an error , "At least one reply button is required on first path for mobile apps." This means I unnecessarily have to introduce a button-press actions, such as a reply here, to facilitate the messenger widget on the mobile. Is there any workaround for this?
