Why cant my customers open multiple conversations? They only see the option to see all conversations?
Best answer by Racheal
Hey @samy j Racheal from the support engineer team here 👋
Does your team have the prevent duplicates setting enabled?
With this setting on users will only be able to have one open conversation at a time. You can find and toggle this off in your Messenger Settings under control your inbound volume.
+5- Customer Support Engineer
- 512 replies
- Answer
Hey @samy j Racheal from the support engineer team here 👋
Does your team have the prevent duplicates setting enabled?
With this setting on users will only be able to have one open conversation at a time. You can find and toggle this off in your Messenger Settings under control your inbound volume.
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