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Does anyone know how to set up automated out-of-office replies in Intercom?

  • October 22, 2020
  • 5 replies
  • 144 views

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 Is there a 3rd party tool out there that can help with this?

 

(Intercom has an office hours feature, but I'm looking for something that sends out an actual reply in the conversation)

Best answer by Landon

In the future you'll be able to do something like this, but not at the moment. You might be able to just start a bot with all new convos where the bot simply sends a message that gives an OOO reply. Not 100% sure that would work though. You'd have to dig in. I'll let you know when Bump can handle this use case.

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  • Super User ✨
  • October 23, 2020

@user649​ could your snooze/reply app extend to this type of capability?


Kevin Bendixen
Top Expert ✨
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  • Active User
  • October 26, 2020

In the future you'll be able to do something like this, but not at the moment. You might be able to just start a bot with all new convos where the bot simply sends a message that gives an OOO reply. Not 100% sure that would work though. You'd have to dig in. I'll let you know when Bump can handle this use case.


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  • Active User
  • October 26, 2020

My thought at well!

 

Landon Bennett

Co-founder of Intercom apps: Userfeed & Bump


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Thanks for the responses, @craig​, @kevin b​ and @user649​!

 

That would be a great feature to have, Landon. I should've added that I'm looking for something that works on conversations created through the API (such as conversations created by Octopods). Unfortunately, custom bots don't run on those conversations, which is why I'm looking for a 3rd party option.


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