By adding message content filter: "This conversation is likely related to an existing email conversation:"
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Is there a way to automate closing a previous conversation when it comes up that it's a duplicate?
Best answer by Eric Fitz
Hey @user794, while there is no way to automatically close a duplicate conversation, we do have a task bot that helps you to identify possible duplicates. If you don't have this configured already, you can find out how to do so in this guide.
We are also currently running a beta which would allow you to prevent your users from opening multiple conversations within the Messenger, but this would not apply to emails. If you're interested, let me know!
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