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Question

Is there a way to add a tag automatically whenever a conversations enters a team inbox?


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I would like to push conversations to a Google Sheet in case the conversation is assigned to a specific team inbox.

I can do it in case a tag is added to this conversation via a webhook, but I couldn't yet find a way to add this tag automatically.

 

I looked for it in Intercom inbox rules as well as on Zapier.

 

Thanks for helping out!

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2 replies

Oseas
Employee
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  • Employee
  • 103 replies
  • January 20, 2023

Hey @user2149​! OsΓ©as here from the Customer Support Specialist team πŸ•΅οΈ

 

You can actually do this via API, but the best solution here would be setting up a webhook directly for when a conversation is assigned to a team. Since you are already familiar with the Tags topic on our webhook documentation, you would just need to add the topic conversation.admin.assigned to receive notifications when a conversation gets assigned to a team. This is how the response would look like and the key you'll need to useπŸ‘‡Markup on 2023-01-20 at 12:18:33Just note that this notification is triggered for both assignment types; teammate and team. So make sure to use the key team_assignee_id to find the conversations assigned to the relevant team and admin_assignee_id to identify when the value is equal to null (conversations is only assigned to a a team and not teammate).


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  • Author
  • Active User
  • 13 replies
  • January 20, 2023

Super helpful, thanks!!


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