In MessageBird we used Fetch Variable to get data from our API and add some users' dynamic information into a Note in the conversation, is possible to do that in Intercom?
Is it possible to fetch data from external URL to add a note to my inbox conversation?
Best answer by Daniel M15
Hey @user1346! Daniel from Customer Support Engineering here 🔧
I know it's not quite what you were looking for, but macros are able to retrieve dynamic information such as a user's name or email (assuming this information is stored in Intercom). You could create a macro (for notes only, if you wish) that displays the necessary information and then use that macro in a note! You can see an example of this in action in this Help Center article 🙂 If the information is not stored in Intercom and you need to retrieve it via API, I'm afraid that there is no option to pull the data directly and insert it into a note.
Hope this helps!
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