Hi all,
I’m looking for a way to mass close open conversations. For example, close 1 week or older open conversations. If it’s possible, please share how can I do it. Thank you!
Hi all,
I’m looking for a way to mass close open conversations. For example, close 1 week or older open conversations. If it’s possible, please share how can I do it. Thank you!
Best answer by Nathan Sudds
Another option to prevent having things open like this, I like to use the Bump app from Userfeed to set some conditions when replying so it’s more tailored to the situation. i.e. Bump again in 3 days if no reply, with a custom message, then close 1 week later if no response etc.
I think Bump may not be as actively developed and some new features coming out soon may help do this directly within Intercom, I think I heard recently -- eager to check them out.
Bump saved me from a lot of annoying open loops and incoming unsnoozed messages haha.
Hope this helps!
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