Skip to main content
Answered

Exporting Intercom Conversations in JSON to Amazon S3

  • April 17, 2024
  • 1 reply
  • 106 views

If I export my Intercom conversations as JSON to Amazon S3, will the export include all my conversation content (specifically the full text of conversations between my agents and visitors)? Or will it provide the same conversation data that is available on Reports > Data Exports > Tickets > Conversations?

Best answer by bernice

Hi @Nicole Mears 👋  When you export your Intercom conversations as JSON to Amazon S3, it will include the full text of conversations between your agents and visitors. This is because the export will contain all your conversation data, not just the data available in Conversation Reports. To export your conversations data as JSON to Amazon S3, you can use Intercom's Data export feature, which offers options for historical (two-year) exports and periodic (hourly or daily) exports of new and updated conversations data. You can also use the Intercom's Data Export API.

If you need to export conversation content in bulk without using Amazon S3, you can use the Intercom's Conversations API to extract full conversations by listing the conversations and then using GET for individual conversation IDs.

View original
Did this topic help you find an answer to your question?

1 reply

bernice
Intercom Team
Forum|alt.badge.img+5
  • Intercom Team
  • 230 replies
  • Answer
  • April 22, 2024

Hi @Nicole Mears 👋  When you export your Intercom conversations as JSON to Amazon S3, it will include the full text of conversations between your agents and visitors. This is because the export will contain all your conversation data, not just the data available in Conversation Reports. To export your conversations data as JSON to Amazon S3, you can use Intercom's Data export feature, which offers options for historical (two-year) exports and periodic (hourly or daily) exports of new and updated conversations data. You can also use the Intercom's Data Export API.

If you need to export conversation content in bulk without using Amazon S3, you can use the Intercom's Conversations API to extract full conversations by listing the conversations and then using GET for individual conversation IDs.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings