HiWe’d like to stop using our staff on intercom chat, and use Fin to resolve as many customer questions as possible, and if not, we’d like our service desk (outside of intercom) to resolve the customer question from then on.Is there a way to automate sending the conversation via email to our service desk if Fin has not resolved the customer’s question?Thanks

Hi @doig-mm!There isn’t a way to do this out of the box, but if you have a dev team with time on their hands you may be able to build something out by making use of our Webhooks and REST API along with the API of whatever 3rd party tool you’re using to create the Email messages.That said, this seems like a cumbersome setup. Is there a reason why you want these conversations to take place over Email instead of through the Intercom Inbox? The Intercom Inbox allows you to see the details around the person and company you’re chatting with, send them apps via the composer, and see what other conversations they’ve recently had open. It seems to me you would lose all of that with Email.

@Diana Tripacare you able to help here, please?

automate sending the conversation via email to our service desk if Fin has not resolved the customer’s question

automate sending the conversation via email to our service desk if Fin has not resolved the customer’s question | Community

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