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Hello Everybody,

  • October 27, 2021
  • 1 reply
  • 7 views

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Hello Everybody,

 

my name is Viktor and I am responsible for the development of digital communications at Hedin Group, an automotive company with HQ in Sweden operating in 5 countries. (150+ location, 60000+ cars sold annually, 4000+ employees, 30+ automotive brands)

 

Intercom is a tool that I fell in love with early when exploring chat-solutions.

 

We work on a multi-brand setup and represent several parts of the company within a small team of support agents.

 

We do also use Intercom as an internal tool for following up errands and are gonna start using it as internal communications tool for Quality, Safety and Environmental cases.

 

If you want to know how to build a communications principle using intercom + third party apps I can be a "bollplank" the Swedish word for someone who can give qualified feedback.

 

My favourite GIFS are this one when people ask if I am a real human:

 

1464342455-typing-cat-gif 

And this one after the conversation:

 

hooray-its-weekend 

They work every time 😃

 

Best regards

//Viktor

1 reply

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • October 27, 2021

Hey @user49​, it's so great to have you join us in Interconnected! I can see that you've already been sharing your extensive knowledge with members of our community, thank you so much for that 😄 I have a feeling you're going to fit right in here!


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