Hello Everybody,
my name is Viktor and I am responsible for the development of digital communications at Hedin Group, an automotive company with HQ in Sweden operating in 5 countries. (150+ location, 60000+ cars sold annually, 4000+ employees, 30+ automotive brands)
Intercom is a tool that I fell in love with early when exploring chat-solutions.
We work on a multi-brand setup and represent several parts of the company within a small team of support agents.
We do also use Intercom as an internal tool for following up errands and are gonna start using it as internal communications tool for Quality, Safety and Environmental cases.
If you want to know how to build a communications principle using intercom + third party apps I can be a "bollplank" the Swedish word for someone who can give qualified feedback.
My favourite GIFS are this one when people ask if I am a real human:
And this one after the conversation:
They work every time
Best regards
//Viktor