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Hey everyone! 👋


Hey everyone! 👋

 

I'm Dean from Octfolio, We're an Australian based company.

We're a software solution for asbestos and hazardous materials. For the most part of our clients before we signed them up they were using very old data or handwritten reports to manage their asbestos and hazardous materials portfolio.

 

Having this online platform we make the lives of both clients and contractors much easier.

 

I've only been at Octfolio since Feb and I've been using Intercom since then.

6 replies

  • 0 replies
  • September 7, 2020

Welcome to Interconnected @dean b​ 🙌 The idea of folks using handwritten reports to manage their hazardous materials just gave me a shiver 😬

 

I'm delighted you've joined the community - let us know how you use Intercom so myself and @eric f11​ can help recommend some groups or topics for you to check out.

 

Oh - and don't forget to update your nickname on your user profile!


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • September 7, 2020

Hey @dean b​, welcome to Interconnected! We've got so many Intercom experts who are part of this community, and I can't wait for you to share your experience, too, as you figure out more about the Intercom platform!


  • Author
  • New Participant
  • 1 reply
  • September 7, 2020

Hi Kate & Eric,

 

I use Intercom in a number of ways;

  1. Supporting clients and their contractors.
  2. Articles, we have quite a volume of articles
  3. Outbound emails. When we have a new feature on our platform I write a new article and send it to all users.
  4. Reports. I like the pdf option as I was having to screenshot these and put them into another report.
  5. Custom bots, potential customers don't really engage with these though.

 

I'll look forward to your suggested groups 😀


Brent
Super User ✨
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  • Super User ✨
  • 257 replies
  • September 8, 2020

Hey Dean! Welcome to the party. Great to see another Australian company added to the community. There's a few of us here already. We're based in Melbourne (and NZ).

party


  • 0 replies
  • September 8, 2020

Sounds like you're using Intercom for a whole bunch of reasons. There are a few topics which could be relevant to you, such as 'Customer Support', 'Custom Bots' and 'Articles'. You can find a list of all the topics we currently have https://forum.intercom.com/s/question/0D52G00004WwyUSSAZ/how-do-i-use-topics-in-interconnected"alt="http://https://forum.intercom.com/s/question/0D52G00004WwyUSSAZ/how-do-i-use-topics-in-interconnected"target="_blank">here.

 

As the community grows we expect to see members create new groups, some of which could be very relevant to you goals so we'll make sure to keep you updated 😊


  • Active User
  • 17 replies
  • September 8, 2020

Hey Dean - Great to have you here ! - Don't forget to update your name and information in your profile :)


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