Hi everybody ! My name is Sheelagh and I work as a customer support manager at Pleo. Pleo is based out of Copenhagen and is a business card solution that manages your expense reports and makes it easier to manage your business expenses. We are currently scaling rapidly and I am interested in sharing ideas and talking to people who have had experience of scaling up their usage of Intercom especially to improve their ROAR (rate of automated resolution) index.
Cheers,
Sheelagh.