Hi everyone! 😁
I'm Leah, a technical writer at https://www.bluecore.com/"alt="http://https://www.bluecore.com/"target="_blank">Bluecore. We're an email marketing company, focusing on digital-first personalization. I've been with Bluecore for about a year, but previously worked for a similar company on the Learning and Development team as the tech writer. I integrated a KB there from Salesforce to Intercom, and just went through a similar migration about six months ago at my new company.
We're currently only using articles, but I'm excited to use this community to collaborate with other Intercom power users!
My favorite gif is this one: http://gph.is/29jX4eV/p>