Is it possible to feed page data into a Trigger for a custom bot?

  • 15 June 2023
  • 2 replies

I’m digging into the details behind the Triggers feature for Custom Bots, specifically “when a customer clicks on a website element” and I’m trying to understand if it’s possible for this Trigger to feed specific data about the button, or the page that the button is on, to the Custom Bot. 

The premise for us is that we have a pretty massive Help Center, and what I want to happen is that when a customer clicks on a button on certain pages in our app, it will automatically search the Help Center and return results based on the page that they are on. We’re currently doing this by feeding the page title into a search URL that opens in another browser tab, but I would love for this to be possible within the Messenger itself. 

Has anyone done or achieved anything similar? 


Best answer by Racheal 27 June 2023, 02:32

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Userlevel 1

Hey there Micah 👋 


Paul here from Intercom support!


Let me raise this with the team so we can dig into it and see if there is any advice we can give here 🕵️‍♂️ 

Userlevel 4
Badge +5

Hey Micah Racheal from the support engineer team here👋 


Just closing the loop here that my teammate Egle has flagged this as a feature request along with your use case!